Shipping policy

SHIPPING POLICY

Thank you for visiting and shopping at Hai Zhu Trading. Following are the terms and conditions that constitute our Shipping Policy.

1. SHIPMENT PROCESSING TIME
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
* If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. 
* If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

2. SHIPPING RATES & DELIVERY ESTIMATES
Shipping charges for your orders will be calculated and displayed at checkout.
* Standard Shipping: Estimated delivery within 3-7 business days depending on your location.
* Delivery delays can occasionally occur due to carrier issues, extreme weather, or peak seasons.

3. SHIPMENT CONFIRMATION & ORDER TRACKING
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4. CUSTOMS, DUTIES, AND TAXES
Hai Zhu Trading is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. DAMAGES & PERISHABLE COMMODITIES LIABILITY
Hai Zhu Trading ensures that all products are securely packaged prior to handover to the shipping carrier. 
* We are not liable for any products damaged or lost during transit. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
* As our products include dried goods and food items, please ensure someone is available to receive the package upon delivery to prevent extended exposure to outdoor weather elements (heat, moisture, etc.), which may affect product quality.